Return and Refund Policy To create a great trading environment and improve the services of Foroshga, Foroshga hereby issues the general policy to return and refund behavior. This Policy applies to all users on Foroshga.
Accept: Foroshga reserves the right to update the rules when necessary, and the updated version will be published on Foroshga with immediate effect. If you refuse to accept the policy, you are deemed to have waived the use of the services provided by Foroshga immediately. All buyers or suppliers are deemed to accept the rules if they are using the services provided by Foroshga.
For after-sales issues, buyers should file a return & refund application within 30 days from the delivery day.
Once the buyer submits the after-sales application, he/she needs to provide evidence (as the clause said below) to the Foroshga. If the buyer cannot provide compelling evidence in time, Foroshga has the right to reject the refund or return application.
All items must be returned in good condition with original box/packaging, including manufacturer tags, parts, and accessories.
Whether the evidence is compelling or not will ultimately be determined by Foroshga.
Under Various Circumstances:
Not shipped after processing time The buyer has the right to apply for a full refund for the order that was not shipped out beyond the processing time (subject to the estimated processing time displayed on the order page).
Wrong receipt information If the buyer fills in the receiving information incorrectly, please contact the customer service or docking personnel in time to confirm whether the goods have been shipped. If there is no delivery, the buyer can update the delivery address with the correct information. If the goods have been shipped, the buyer needs to contact the logistics company to redeliver. If the refund application is approved, the buyer must return the product at his own expense and upload the return tracking information in a timely manner. After Foroshga receives the returned goods without any damage, part of the order amount will be deducted as the cost of repackaging and restocking. If the goods cannot be redistributed or returned, the buyer shall bear the corresponding losses. Note: In this case, Foroshga has the right to refuse the refund application.
Non-Defective Products If the buyer applies for a return and refund for non-defective products, the buyer must send back the product at his/her own expense and upload the return tracking info in time. After Foroshga receives the returned items without any damage, a portion of the order amount will be deducted as the repacking & restocking fee. Note: Foroshga has the right to reject the refund application under this circumstance.
Defective Products (package breakage/significantly not as described/missing or wrong goods/quality problems) If the buyer detects any problem upon receipt (damaged package/significantly not as described/missing or wrong goods or other quality problems), he/she shall contact Foroshga customer service or handle the receiver within 5 working days from the date of delivery and provide evidence to prove the problem (pictures of broken products and package outer box with a shipping label on it). Foroshga may refuse the refund application if the buyer fails to provide compelling evidence in time.
For any problem raised in the process of using the product, Buyers should contact Foroshga for communication within 30 days from the date of shipment and provide relevant pictures or videos as evidence. If the feedback time is more than 30 days from the delivered time, or the buyer provides insufficient evidence, Foroshga may refuse the refund application if the buyer fails to provide compelling evidence in time.
If Foroshga agrees to refund, the buyer shall return the goods in time and upload the tracking number. Foroshga will refund
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