Privacy Policy

1. Introduction

Foroshga is committed to protecting the privacy and security of our users' information. This privacy policy explains how we collect, use, and protect your personal information.

By using Foroshga's services, you agree that your information will be processed in accordance with this privacy policy.

2. Information We Collect

2.1 Personal Information

We collect the following personal information for specified purposes:

• Full Name
  Purpose: For user identification and authentication, account creation, and personalized communication
• Email Address
  Purpose: For registration, password recovery, sending notifications and important communications
• Phone Number
  Purpose: For two-factor authentication, emergency contact, and technical support
• City of Residence
  Purpose: For displaying location-relevant ads, improving user experience, and geographic analytics
• Profile Picture (Optional)
  Purpose: For personalizing user profile and enhancing social experience

2.2 Advertisement Information

We collect advertisement-related information to provide core platform services:

• Ad Title and Description
  Purpose: For displaying ads to users, search and filtering, and improving recommendation algorithms
• Ad Images
  Purpose: For visual display of products, improving shopping experience, and detecting inappropriate content
• Price and Details
  Purpose: For price comparison, budget-based filtering, and market analytics
• Category and Location
  Purpose: For organizing ads, targeted search, and improving user experience

2.3 Technical Information

We collect technical information for security, performance, and service improvement:

• IP Address
  Purpose: For security, fraud detection, access control, and traffic analysis
• Browser Type and Operating System
  Purpose: For website performance optimization, compatibility issue resolution, and user experience improvement
• Cookies and Temporary Files
  Purpose: For maintaining user preferences, improving performance, and providing personalized experience
• Server Logs
  Purpose: For system performance monitoring, technical issue detection, and security improvement

2.4 Messages, Auctions and App Data

• Chat messages and shared photos
  Stored to deliver messages between buyers and sellers and to handle abuse reports.
• Auction identity documents (Tazkira, passport/Jawaz, WhatsApp)
  Collected only when you register to bid in an auction, viewed only by administrators for identity verification, and never made public.
• Device notification token
  Used to send notifications about messages, bids and ad status through Firebase Cloud Messaging.
• Camera, microphone and photo library
  Used only when you pick ad photos or start a live auction broadcast. Live audio and video are not recorded.
• Usage statistics
  Ad view counts and banner clicks, used to show sellers their statistics and to improve the service. This data is not used for targeted advertising or to track you across other apps.

We do not collect your precise GPS location, your contacts or your device advertising identifier, and we do not sell your information.

2.5 Website and Apps

This policy applies equally to the Foroshga website and the Android and iOS apps. The data above is linked to your account and is collected on all of these platforms.

3. How We Use Information

We use your information for the following purposes:

• Providing core website services
• Creating and managing user accounts
• Processing advertisements and transactions
• Communicating with users
• Improving services and user experience
• Security and fraud prevention
• Analytics and statistics

4. Information Sharing

We do not share your personal information with third parties, except in the following cases:

• With your explicit consent
• Service providers acting on our behalf: server hosting, Google Firebase (notifications), Agora (live auction video) and our SMS provider (verification codes)
• In compliance with laws and regulations
• To protect rights and security

5. Data Security

We implement appropriate security measures to protect your information:

• SSL/TLS Encryption
• Limited Access Control
• Continuous System Monitoring
• Regular Backups
• Staff Training

6. Cookies

We use cookies to improve user experience. Cookies are small files stored on your device.

Types of Cookies:

• Essential Cookies: For core website functionality
• Functional Cookies: To improve user experience
• Analytics Cookies: For traffic analysis

7. User Rights

You have the following rights regarding your personal information:

• Access to personal information
• Correction of incorrect information
• Deletion of personal information
• Restricting processing
• Data portability
• Objection to processing

8. Data Retention

We retain your information only for the necessary period:

• User account information: Until account deletion
• Advertisements: Until deletion or expiration
• System logs: 12 months
• Cookies: According to browser settings

9. Children's Privacy

Our services are designed for individuals over 18 years old. We do not knowingly collect personal information from children under 13. If we discover that child information has been collected, we will delete it immediately.

10. International Transfers

Your information may be stored and processed on servers in different countries. We ensure that these transfers are conducted in accordance with appropriate security standards.

11. Changes to Policy

We may update this privacy policy from time to time. Important changes will be notified to you via email or site notification. Continued use of services after changes means acceptance of the new policy.

12. Contact Information

If you have questions about this privacy policy, please contact us:

13. Legal Basis

Processing of your information is based on the following:

• Your consent
• Contract execution
• Legitimate interests
• Legal obligations

14. Complaints

If you believe your privacy rights have been violated, please contact us first. If the issue is not resolved, you can file a complaint with the relevant authorities.

15. Conclusion

We are committed to protecting your privacy and will do everything possible to ensure the security of your information. If you have questions or concerns, please contact us.